eNurse Privacy Policy
- Introduction
eNurse Pty Ltd ("eNurse", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase products, create an account, subscribe to marketing communications, or otherwise interact with us.
By using our website or providing your personal information to us, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.
- What Personal Information We Collect
We may collect personal information including:
Identity Information
- Full name
- Date of birth (where required)
- Employer or organisation name
- Professional registration details where relevant
Contact Information
- Email address
- Telephone number
- Postal and delivery address
Transaction Information
- Products purchased
- Order history
- Delivery information
- Returns and refund information
- Customer service enquiries
Account Information
- Username and password
- Account preferences
- Communication preferences
Payment Information
Payments made through our website are processed by secure third-party payment providers. eNurse does not store complete credit card or payment card details on its systems.
Website and Device Information
- IP address
- Browser type and version
- Device information
- Website usage information
- Pages viewed and time spent on our website
- Referral sources
Marketing Information
- Newsletter subscriptions
- Promotional preferences
- Survey responses
- Competition or giveaway entries
- How We Collect Personal Information
We collect personal information directly from you when you:
- Purchase products from our website
- Create an online account
- Contact us by phone, email, social media or website forms
- Subscribe to marketing communications
- Participate in surveys, promotions or competitions
- Submit reviews or feedback
We may also collect information automatically through cookies, analytics tools and similar technologies when you use our website.
- Why We Collect Personal Information
We collect, hold and use personal information to:
- Process and fulfil orders
- Deliver products and services
- Manage customer accounts
- Provide customer support
- Verify transactions and prevent fraud
- Process returns, exchanges and refunds
- Improve our website, products and services
- Conduct market research and customer satisfaction activities
- Send service-related communications
- Send marketing communications where permitted by law and agreed by you
- Meet legal, regulatory and taxation obligations
- Direct Marketing
With your consent and agreement, or where otherwise permitted by law, we may send you promotional communications regarding products, services, special offers and events.
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in marketing emails; or
- Contacting us using the details below; or
- Replying stop in any SMS communication.
We will promptly honour any request to unsubscribe.
- Disclosure of Personal Information
We may disclose personal information to:
- Delivery and logistics providers
- Payment processing providers
- Website hosting and technology providers
- Customer relationship management and marketing platforms
- Professional advisers including accountants, auditors and lawyers
- Government agencies, regulators or law enforcement where required by law
We do not sell personal information to third parties.
- Overseas Disclosure
Some third-party service providers used by eNurse may store or process personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle personal information in a manner consistent with Australian privacy laws.
- Cookies and Analytics
Our website uses cookies and similar technologies to:
- Enable website functionality
- Remember customer preferences
- Improve website performance
- Analyse website traffic
- Deliver relevant advertising
We may use analytics services such as Google Analytics and similar technologies to understand website usage and improve customer experience.
Most web browsers allow you to refuse or delete cookies; however, some website functions may not operate correctly if cookies are disabled.
- Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Secure servers and hosting environments
- Encryption technologies
- Password-protected systems
- Restricted staff access
- Secure payment processing systems
While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.
- Data Retention
We retain personal information only for as long as necessary to:
- Provide products and services;
- Meet legal and regulatory obligations;
- Resolve disputes; and
- Enforce our agreements.
When information is no longer required, it is securely destroyed or de-identified where practicable.
- Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
Requests should be submitted using the contact details below.
We may require verification of identity before providing access.
In limited circumstances permitted by law, we may refuse access and will provide reasons for that decision.
- Notifiable Data Breaches
If a data breach occurs that is likely to result in serious harm, eNurse will comply with its obligations under the
Notifiable Data Breaches Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
- Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of those websites. We encourage you to review the privacy policies of any external websites you visit.
- Complaints
If you believe we have breached your privacy rights, you may lodge a complaint by contacting us using the details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
- Changes to this Policy
We may update this Privacy Policy from time to time.
Any updates will be published on our website and become effective upon publication.
- Contact Us
For privacy enquiries, access requests, correction requests or complaints, please contact:
eNurse Pty Ltd
Email: sales@enurse.com.au
Phone: 1300886814
Postal Address: 43 Millenium Place Tingalpa 4173
Website: www.enurse.com.au
